You are looking for :
- Frequently asked Questions (click for direct access)
- Contact technical information
- Contact commercial information (click for direct access)
- Contact Form(click for direct access)
Géodata Diffusion, operator of GNSS Orphéon services, can be reached by telephone, fax, email and post. He answers you, brings you solutions in real time, and guides you step by step.
You will find on the Frequently Asked Questions page the answers to the most common questions about the practical use of Orpheon, its operation, its infrastructure. To always provide more answers to our subscribers in the field, the FAQ evolves and is regularly enriched with new answers.
Contact technical information
Level 1 Technical Support :
Provided by your distributor
He will check with you the correct configuration and settings of your equipment to ensure optimum connection and performance.
If there are any issues, they will diagnose with you and take care of your equipment if it needs repair.
If issues are not resolved at this level and the hardware being used is not the cause, the distributor will escalate to Level 2 Technical Support.
(click for direct access)
To answer your questions or for a demonstration accompanied by expert advice.
Level 2 Technical Support :
Provided by Geodata Diffusion
These technical problems are generally related to the identifiers, passwords, services or restriction of the SUBSCRIBER’s subscription and/or the state of the GPRS connection.
Level 2 Technical Assistance has specific monitoring and alert tools and respects the formalization and/or established procedures in order to maintain the status and access to the Orphéon network.
To contact technical supportfrom Monday to Thursday
from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m.
And on Friday
from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.
Tél : 01 69 18 81 60
Fax : 01 69 18 81 61
Mail : firstname.lastname@example.org
Immeuble Le Viking – 32, Avenue de la Baltique
91140 Villebon-sur-Yvette – France
You can also contact us directly using the form below.
Our teams receive all requests and respond very quickly.