A team of experts dedicated to your service
The telephone technical support of the Orphéon network is at your side to provide you with concrete and above all fast answers because we are familiar with the daily constraints that you encounter in the field. Responsiveness and efficiency are our primary concerns.
Our objective is to offer our customers a secure and innovative service, guaranteeing them a high and constant utilization rate wherever they are, throughout the territory.
To better help you, you are looking for:
- Frequently Asked Questions (click to go directly)
- Contact technical information
- Contact commercial information (click for direct access)
- Contact form (click to go directly)
Géodata Diffusion, operator of GNSS Orphéon services, can be reached by telephone, fax, email and post. We answer you by guiding you step by step to bring you solutions in real time,
You will find on the Frequently Asked Questions page the answers to the most common questions about the practical use of Orpheon, its operation, its infrastructure. To always provide more answers to our subscribers in the field, the FAQ evolves and is regularly enriched with new answers.
Contact technical information
Level 1 Technical Support :
Provided by your distributor
He will check with you the correct configuration and settings of your equipment to ensure optimum connection and performance.
If there are any issues, they will diagnose with you and take care of your equipment if it needs repair.
If issues are not resolved at this level and the hardware being used is not the cause, the distributor will escalate to Level 2 Technical Support.
(click for direct access)
To answer your questions or for a demonstration accompanied by expert advice.
Level 2 Technical Support :
Provided by Geodata Diffusion
These technical problems are generally related to the identifiers, passwords, services or restriction of the SUBSCRIBER’s subscription and/or the state of the GPRS connection.
Level 2 Technical Assistance has specific monitoring and alert tools and respects the formalization and/or established procedures in order to maintain the status and access to the Orphéon network.
To contact technical supportfrom Monday to Thursday
from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m.
And on Friday
from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.
Tél : 01 69 18 81 60
Fax : 01 69 18 81 61
Mail : email@example.com
Immeuble Le Viking – 32, Avenue de la Baltique
91140 Villebon-sur-Yvette – France
You can also contact us directly using the form below.
Our teams receive all requests and respond very quickly.