… the best service, plus expertise.

The Orphéon network’s technical telephone support is at your side to provide you with concrete and, above all, rapid answers because we are well aware of the daily constraints you encounter in the field. Responsiveness and efficiency are our primary concerns..

Our objective is to offer our customers a secure and innovative service, guaranteeing them a high and constant usage rate wherever they are, throughout the country.

Frequentlu asked Questions


You will find on the Frequently Asked Questions page the answers to the most common questions about the practical use of Orphéon, its operation, its infrastructure.

Contact technical information

Your questions about your Hardware:

  • Operation of the equipment
  • Hardware configuration
  • Hardware configuration
  • Operation diagnostics

Contact your distributor

Your questions about access to corrections :

  • Connection to Orphéon services
  • The geographic restriction of a subscription
  • The validity of a subscription or package
  • Changing connection settings
  • Mobile internet connection (SIM card)
  • Diagnosis of access to services

Contact technical support

Géodata Diffusion, operator of Orphéon GNSS services, can be reached by telephone, email and postal mail. We respond to you by guiding you step by step to provide you with solutions in real time.

from Monday to Thursday
de 9:00 à 13:00 et de 14:00 à 18:00
On Friday
de 9:00 à 13:00 et de 14:00 à 17:00

Tél : +33(0)1 69 18 81 60

Mail : support@geodata-diffusion.fr

Géodata Diffusion
Immeuble Le Discovery – Hall B

Route de l’Orme des Merisiers
91 190 Saint-Aubin – France

Contact form

You can also contact us directly using the form below.

Our teams receive all requests and respond very quickly.

    Information ?

    Your Surname and Last Name *

    Your Company or Organization *

    Are you an Orpheon subscriber ? *

    [radio abonnement Yes” “No”]

    Contact ?

    So that our technical teams can answer you, remember to indicate your e-mail or telephone number. Your contact details will only be used to contact you as part of your request.

    Your e-mail

    Your Phone

    What is your request ?

    Object *

    Message *

    Technical information

    These data allows our technical team to speed up the processing of your request, and to provide you with a quick and precise solution. (3 champs facultatifs).

    What is the reference of your contract ? (ORPAF20…… )

    What is your login ID ?

    What brand and model of receiver are you using ?

    Who is your Orphéon distributor ?

    * Mendatory fields
    Your email address will not be stored