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Frequently Asked Questions

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You will find on the Frequently Asked Questions page the answers to the most common questions about the practical use of Orpheon, its operation, its infrastructure. To always provide more answers to our subscribers in the field, the FAQ evolves and is regularly enriched with new answers.

 

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Technical information

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Level 1 Technical Support :

Provided by your distributor

Direct technical support is provided by your distributor, reseller or equipment installer.
He will check with you the correct configuration and settings of your equipment to ensure optimum connection and performance. If there are any issues, they will diagnose with you and take care of your equipment if it needs repair. If the issues are not resolved at this level and the hardware used is not the cause, the distributor will escalate to Level 2 Technical Support.

Level 2 Technical Support :

Provided by Geodata Diffusion

This technical assistance, dedicated to distributors, resellers or installers, is carried out by the Geodata Diffusion technical team concerning more complex problems that would not have been solved at level 1.

These technical problems are generally related to the identifiers, passwords, services or restriction of the SUBSCRIBER’s subscription and/or the state of the GPRS connection. Level 2 Technical Assistance has specific monitoring and alert tools and respects the formalization and/or established procedures in order to maintain the status and access to the Orphéon network.

null  Contact our technical assistance

from Monday to Thursday
de 9:00 à 13:00 et de 14:00 à 18:00
on Friday
de 9:00 à 13:00 et de 14:00 à 17:00

Tél : 01 69 18 81 60

Fax : 01 69 18 81 61

Mail : support@geodata-diffusion.fr

Or access the Contact Form

Postal Address  :

Géodata Diffusion
Immeuble Le Viking – 32, Avenue de la Baltique
91140 Villebon-sur-Yvette – France

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 Commercial Information :

Orphéon subscriptions are marketed in France by a distribution network of more than 60 agencies, representing all brands of equipment.

Our partners are at your disposal to guide you in choosing the solution that best meets your expectations in terms of price, performance, development and training. In order to offer offers perfectly adapted to the needs of users, we have designed several subscription formulas or hourly packages. Our commercial offer is clear and very flexible. So, in complete transparency, you only pay for what you really need.

null  contacter notre service commercial :

from Monday to Thursday
de 9:00 à 13:00 et de 14:00 à 18:00
on Friday
de 9:00 à 13:00 et de 14:00 à 17:00

Tél : 01 69 18 81 60

Fax : 01 69 18 81 61

Mail : support@geodata-diffusion.fr

Ou accéder au Contact Form

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Contact Form

 

You can also contact us directly using the form below.

Our teams receive all requests and respond very quickly.

    Information ?

    Your Surname and Last Name *

    Your Company or Organization *

    Are you an Orpheon subscriber ? *

    Contact ?

    So that our technical teams can answer you, remember to indicate your e-mail or telephone number. Your contact details will only be used to contact you as part of your request.

    Your e-mail

    Your Phone

    What is your request ?

    Object *

    Message *

    Technical information

    These data allows our technical team to speed up the processing of your request, and to provide you with a quick and precise solution. (3 champs facultatifs).

    What is the reference of your contract ? (ORPAF20...... )

    What is your login ID ?

    What brand and model of receiver are you using ?

    Who is your Orphéon distributor ?

    * Mendatory fields
    Your email address will not be stored